Encore is bundled with Premiere Pro... you must have a serial number for a product that includes Premiere Pro
For CS6 and earlier you may download ONLY if you bought direct from Adobe via download -Log-in to your account https://account.adobe.com/products --then click Order history on the left and the link to your order that shows on the right --and finally click the link "Downloads and serial numbers" that will appear -if you did not buy direct from Adobe via download you must find your original install --if you have an Education or volume license you MUST use your original media --the link for an Education or volume license download is not available at all -if you bought a disc and don't have a drive you will need to buy an external USB drive -if you bought a download from a 3rd party vendor you will need to contact that vendor More download information https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html