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FSchleyhahn
FSchleyhahn
Inspiring
April 22, 2015
Answered

Error DF016

  • April 22, 2015
  • 4 replies
  • 3045 views

I tried installing the new Lightroom tonight and it keeps failing at 84% with the following error:

ERROR: DF016: Unable to create directory "\\DOMAIN\cad\users1\Floyd.Schleyhahn\..\Desktop". Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 6641)

My Windows desktop is connected to a domain.  The directory referenced in the error is on a NAS.  I have full rights to the path.  However, I do not know what the actual directory it is trying to write to because after \Floyd.Schleyhahn\ there are just two periods then \Desktop. 

I had no problems when Lightroom 5.7 was installed.

How do I get around this error?  I have uninstalled the previous version of Lightroom on my home desktop but need to get this installed on my domain connected desktop because I have already updated my catalog.

Any suggestions?

Thanks

This topic has been closed for replies.
Correct answer FSchleyhahn

Here is what I did to fix the problem.  If you look under your C:\Users\Name\AppData\Local\Temp directory, you will be able to find the LR Setup file.  Once you have found it, log out of the computer then log back in LOCALLY (do not log into the domain) then browse to where that setup file is located and run it as Administrator; You will be prompted to log into Adobe Cloud during this so as long as you have Internet access without being logged into the Domain, you should be good.

4 replies

Carole H
Carole H
Participant
December 27, 2019

im having same issue but im on mac so unsure how to do tis

whitford492
whitford492
Participant
April 27, 2015

That worked, thank you!

whitford492
whitford492
Participant
April 27, 2015

Awesome, thank you! I will give that a shot.

whitford492
whitford492
Participant
April 27, 2015

I have the exact same error and issue. I too am on a domain and get to 84% before the installation fails with DF016 access denied. The full path is not displayed too.

FSchleyhahn
FSchleyhahnAuthorCorrect answer
Inspiring
April 27, 2015

Here is what I did to fix the problem.  If you look under your C:\Users\Name\AppData\Local\Temp directory, you will be able to find the LR Setup file.  Once you have found it, log out of the computer then log back in LOCALLY (do not log into the domain) then browse to where that setup file is located and run it as Administrator; You will be prompted to log into Adobe Cloud during this so as long as you have Internet access without being logged into the Domain, you should be good.

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