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Ben5CDC
Participant
October 26, 2020
Question

Error P201 troubleshooting fixes not working. (Illustrator)

  • October 26, 2020
  • 1 reply
  • 192 views

Tried to switch up my internet, disable all antivirus software, and im not sure if I have any firewall settings that are preventing the download process. So Id love any recomendation or ideas on how to fix this error. Thanks!!

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 27, 2020

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if no, follow the suggested steps.

 

if yes, and still see a connection error, start here, https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#errorP201

 

if yes and following the suggestions all fail,white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

 

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