Error updating billing info

Question

It says i need to update billing info. When i go to update it, it says there's an error and won't let me pay. I know my funds are more than sufficient. This is the same card i've been using for years, what's the problem?

John T Smith · Accepted Answer

This is a public forum, not the link to Adobe support

-other users here can't help with a payment problem

-please click the link below to contact Adobe staff to help

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-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

saritashon · Answer

Hi Ruben,Greetings for the day!As i have checked you are using the same email for subscription as registered with forums. I do see multiple attempts to update the card wherein authorization is getting declined from your bank. Please try it after 24 hours. If does not work check with the card company.You may Contact Customer Care for help and support.Feel free to update the thread for more questions.Thanks,Sarita

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