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mariateresaalbino
Participant
November 20, 2018
Answered

Extra payment??

  • November 20, 2018
  • 1 reply
  • 269 views

So in the account it said that i have to pay each month for the anual plan (professor discount):

I payed in October 31

I payed in November 09 -- without the bill (they removed from my account).

... and now they are saying i have to pay on November 30?

I can't talked to them the chat is closed - have no ideia why!!

This topic has been closed for replies.
Correct answer kglad

you'll need to contact adobe. these are user-to-user forums.

double check that money was withdrawn 3 times in one month and, if so, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 20, 2018

you'll need to contact adobe. these are user-to-user forums.

double check that money was withdrawn 3 times in one month and, if so, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

M
mariateresaalbinoAuthor
Participant
November 20, 2018

Yes i try to contact adobe... but the chat isn't available for days (like i said above) and nobody answers by the phone. That's why i send a message here to see if this is happening to more people about the chat or that problem with payment. Thanks for your answer !

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