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B
Boilerman Bryan
Inspiring
November 3, 2019
Question

Forced update today Nov 2019

  • November 3, 2019
  • 3 replies
  • 701 views

OK seriously this is just wrong Adobe. I had a client bring me a couple images that he wanted me to edit real quick. I fired up PS and boom part way into loading I get a box "You are not signed into Adobe and PS much close". No other option. So I open CC and find that I must now at this very second install the new CC. 20 minutes later it is installed and ready to use. While my client is now rightfully PISSED as am I. AT least give me a chance to use the product and then down load the new version. [profanity removed buy moderator]

   Signed 

Very pissed off long time user!!!!! 😞 

This topic has been closed for replies.

3 replies

B
Boilerman BryanAuthor
Inspiring
November 11, 2019

Thank you all for the replies, but this was not the issue. I went through all of my settings and automatic updates was and still is set to not automatically update. The reason is where I use that laptop is at work on a very slow public wifi. I purposly have it shut off so it does not update until I say so which is when I take it home where I have good internet. Then I do all updates including windows at that time usually once a month. 

    At this point it is done and over with. But this really seems to be an issue that Adobe just does. updates have been a pain for me for years. Most of the time when I update apps they go back to defult settings for my intereface, as I said before Adobe just removes things that we use with out notice like that Garbage mask in Premier Pro. And in this case just forced out the new CC which shut down my other apps leaving me stuck having to update CC before I could do anything. This kind of stuff is really starting to make me look to other editing software. I really like Adobe products, but I really am very unhappy with how they handle things like updates and changes to the apps and the lack of communication or supplying a work around for the changes. I don't ever recall for instance after an update getting a notification saying "Hey, we removed the garbage mask, but here is what we recommend you to as a replacement". Why would that be so difficult for them to do? Wouldn't that be much better customer service to keep customers happy? Instead I have to wait a few days for someone to post a work around that they figured out who understands the software better than I do. Adobe appeals to all levels of users but seems to supply very little help when they change things. Or as I said just removes your interface settings with every update. I don't understand why this is? Anyhow, I am just learning that the issue I had the other day is what I have to put with if I want to continue using Adobe. 😞 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 11, 2019

Sorry. I cannot reproduce what you describe at my end. 

  1. I do not remove preferences when updating software.
  2. I do not accept auto updates of any applications except Creative cloud desktop app.
  3. And I keep CC Desktop app disabled on computer start-up.

 

 

 

Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 3, 2019

     IMO, this post should have been rejected.  It is neither kind nor respectful.  The language is  over the top for a public forum that's viewed by children.  And obviously this was a personal settings issue.  

     

     

     

    Nancy O'Shea— Product User & Community Expert
      B
      Boilerman BryanAuthor
      Inspiring
      November 5, 2019

      I appoligise. I was quite angry and frustraighted last night. Put yourself in my shoes. Over the years I have delt with adobe doing things on upgrades like out of the blue removing the garbage matt on PP. No notice no message saying Oh btw, now you should please use the Opacity matt instead as it is better. Nope, just surprise, I go to do an edit and it is gone. Now I have to figure out to do it in the heat of the moment of needing to get something done. This is a pure lack of communication and caring about its customers IMO! I have loved Adobe products and been a loyal user over 6 years now straight. But there are times it gets very frustraghting. And last night I was stressed as it is, and unlike my main computer were I have fast internet and Adobe does automatically update in the background, then it takes a couple minutes to install and all is good, Here on this laptop I am a slow public wifi, and using an old Laptop that struggles to run PS as it is. So when I was logged out without notice and then had to literally wait over 20 minutes to download and install. I was at my witts end. If they would just give a box saying You need to install new update. ( ironically I got an email today about it 24 hours after the forced release?) then let me use the product then install, there would be no issue. I would have brought the laptop to the office and in 5 minutes did the upgrade. I will now check to see if automatic updates are checked or not. thank you! 

      Bryan

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      November 5, 2019

      Galaxy_Photography, I am sorry you have faced a frustrating experience with updating the Adobe applications included with your CC membership.  As Nancy and John, have responded, you have the ability to turn off most updates through the Adobe Creative Cloud desktop application.  If you require more control, such as blocking any updates for an entire company, then I would recommend looking into a Creative Cloud for Team or Enterprise membership.  

       

      Otherwise please see https://helpx.adobe.com/creative-cloud/help/update-app.html for information on how to adjust this setting in the Creative Cloud desktop app.  For an individual Creative Cloud membership, you will need to turn on this setting for each computer you are using your plan on.  The default is to remove older applications, to save disk space.  You also have the option of installing new updates and keeping older full release versions.

       

      Please update this public forum discussion, if you have any additional questions.

        John Waller
        Community Expert
        John WallerCommunity Expert
        Community Expert
        November 3, 2019

        Do you have Auto-update disabled in the Creative Cloud Desktop App preferences?

          B
          Boilerman BryanAuthor
          Inspiring
          November 5, 2019

          I will check, thank you! This is a personal laptop I was using not my main device so possibly not.

          B
          Boilerman BryanAuthor
          Inspiring
          November 5, 2019

          Updates are not enabled because on that laptop I only use PS and camera raw. The other apps I subscribe to are on my main computer. As I say, for some reason I was signed out of my products first time in months, and then upon sign in forced directly to the update. Thank for your responce though, but sadly it was not the issue! 😞 

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