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T
TheSmokingTire
Participant
June 11, 2019
Question

Having to reset password every single day

  • June 11, 2019
  • 2 replies
  • 342 views

Hi,

This is a very strange problem.

Every single day when I used my work Mac tower, I have to reset the password. I used this computer 2 days ago, set a new password, saved it, wrote it down, etc. I just went to log in (opening Premiere) and it said the password was incorrect. I tried multiple times, then just reset the password (being familiar with this issue now).


Does anyone know why this would be happening? I'm the only one who edits on this computer at my company.

Thanks

This topic has been closed for replies.

2 replies

arij2010
arij2010
Inspiring
June 11, 2019

Adobe register all the password reset requests ,you can contact them before doing a password reset to ask when it was done last time and see if someone is doing it .

T
Test Screen Name
Legend
June 11, 2019

I'd be tempted to wonder if someone else is changing the password. Night shift? Hacked email? Is your email accessible to anyone else (so they could also reset the password, then delete the message)?

One thing you can try is to go to Adobe Account  and see if it shows any sessions other than your own computer.

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