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luwamafewerki
luwamafewerki
Participant
May 27, 2019
Question

I accidentally cancelled my account/membership

  • May 27, 2019
  • 2 replies
  • 181 views

So I accidentally cancelled my account, and now i have to pay the rest of the year as an cancellation fee (around 170eu).I tried to explain this in the chat, but the only thing they told me is that i can start a new membership. But to me that doesnt make any sense, because i made a mistake i have to pay twice for the same service? Then the person at the chat said something about refunds and ended the conversation, without giving me the time to ask what it means.

I am a student who just made a mistake and wanted to ask to reactivate my account. I just cant begin a new membership and let my money go to waist. I know i shouldve read it better, but its just reactivating my account. I dont get it why that isn't possible and why is there only an option to speak through a chat and not email or something else.

If anyone knows how to help me fix this situation please let me know

Ps my english is not so good im sorry for that

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 27, 2019

Unfortunately, Adobe cannot reactivate that which no longer exists.  It's gone.  You must initiate a new subscription to replace the one you accidentally canceled.   As Abambo said, ask for a waiver on the termination fee.  Nothing ventured, nothing gained. 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 27, 2019

Yes, the only thing you can do is to take a new membership and to negotiate a refund of the early termination fee.

Contact Customer Care -- is the way to handle that. A friendly agent should have offered you that.

If your cancellation was, however, some time ago, I doubt that there is anything that the agent can do for you.

Let me know if this solves the issue or if you need further guidance. You need first to contact Adobe Customer Care again.

ABAMBO | Hard- and Software Engineer | Photographer
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