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kozhakhmetov
Participant
July 5, 2019
Answered

I can’t download creative cloud and all of adobe apps

  • July 5, 2019
  • 1 reply
  • 705 views

Hi!

I can’t download creative cloud on my mac. Installation stops at 22% or 18% percent. And so not only with the creative cloud, but also with photoshop and other adobe apps.
Already tried these methods, nothing helped: Как устранить ошибку «Сбой установки» при установке настольного приложения Adobe Creative Cloud

This topic has been closed for replies.
Correct answer kozhakhmetov

Did you renamed OOBE folder ?

Also go to Applications> utilities .

If present trash Adobe Creative Cloud and Adobe Application Manager folder.

Reboot Mac.

Then try to install again.


Thank you!

I reinstalled Mac OS. It all worked

1 reply

Nancy OShea
Community Expert
Community Expert
July 5, 2019
Nancy O'Shea— Product User & Community Expert
kozhakhmetov
Participant
July 6, 2019

Yes, of course. MacBook Pro (15-inch, 2017)

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Nancy OShea
Community Expert
Community Expert
July 6, 2019

A 15 inch Mac Book Pro is nice but it doesn't tell us much. 

  • Which operating system? 
  • Which anti-virus & firewall?
  • Does your user profile have  full administrative level permissions?
  • Is this an Individual, Team or Enterprise account?
  • What error messages or codes are you receiving when you attempt to download & install the software?
Nancy O'Shea— Product User & Community Expert