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deborahjb1
deborahjb1
Participating Frequently
July 22, 2019
Question

I don't like being warned every day to pay

  • July 22, 2019
  • 2 replies
  • 229 views

The Creative Cloud subscription expiring warnings are out of control. They are practically spamming me every day to renew. Like, I don't need to be told 3 weeks out that my sub is expiring. Today it said I have only 26 days left! Wow, every day I am reminded. Is there any way to opt out of this?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 22, 2019

I've never had such warnings but maybe you have a plan that does not automatically renew itself.  

  1. Open Creative Cloud desktop app,. 
  2. Click the 3 dots icon beside your avatar.
  3. Select Preferences, General tab.
  4. Turn off Notifications (see screenshot). 
Nancy O'Shea— Product User & Community Expert
AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
July 22, 2019

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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