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윤
윤지서4294144
Participant
January 24, 2019
Answered

I lost my serial number for Premiere Pro CC

  • January 24, 2019
  • 1 reply
  • 2559 views

using premiere por CC. i would like to certify, but for that, they require the serial number.

i purchased the program on Adobe online. but i couldn't find my orders. (but the purchased plan is still valid.)

and also, i couldn't find the serial number on the e-mail from adobe, neither.

its' kinda urgent for our team. hope find the right answer from you, people.

This topic has been closed for replies.
Correct answer John T Smith

Go to https://account.adobe.com/ and verify that your account shows your subscription

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

1 reply

S
SAFEHARBOR11
Participating Frequently
January 24, 2019

There is no serial number  with CC products - you login with your email and password and can reset password if you forgot it. Also, this is primarily a USER forum so not the right place to ask for a serial (but there isn't one anyway, so...)

Thanks

Jeff

    윤
    윤지서4294144Author
    Participant
    January 24, 2019

    thank you for answering! but still can't use all the functions because the program is not certified. (got this answer from an expert, but not from adobe) then, how can i get certified?

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    January 24, 2019

    Go to https://account.adobe.com/ and verify that your account shows your subscription

    If yes

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is a public forum, not Adobe support... you need Adobe staff to help

    Adobe contact information - https://helpx.adobe.com/contact/support.html

    -Select your product and what you need help with

    -Click on the blue box "Still need help? Contact us"

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