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M
MoremaMbaka
Participant
March 3, 2020
Question

I'm unable to reach a customer support chat

  • March 3, 2020
  • 3 replies
  • 603 views

I'd like to request for the direct download links but I'm unable to reach private chat support. Somehow I can't get connected through.

 

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 3, 2020

Creative Suite is no longer supported.   Do you have a Creative Cloud account?  And is it an Individual, Teams or Enterprise account?

 

Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Just Shoot Me
Legend
March 3, 2020

Direct Download link for what Adobe program? Please be Specific.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 3, 2020

Morema, what type of Creative Cloud membership are you utilizing?  It is very likely your inability to download and install through the Creative Cloud desktop app, and thus the need to rely on direct download links are also related to your failure to establish a successful chat session.

 

Do you receive any specific error messages when you attempt to download and install Adobe applications? What operating system is running on the computer that you are installing on?  Finally, do you own and maintain both the computer and the network it connects too?

 

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