Skip to main content
Participant
February 12, 2020
Answered

I’ve Paid the fee, got the app, now what?

  • February 12, 2020
  • 3 replies
  • 562 views

I didn't get my welcome email after paying the fee, so I have no idea what I am doing! Help 😱

This topic has been closed for replies.
Correct answer John T Smith

Does your Cloud subscription properly show on your account page?
https://account.adobe.com/ for your subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
.
If yes
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is a public forum, not Adobe support... you need Adobe staff to help
Adobe contact information - https://helpx.adobe.com/contact.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

3 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
February 12, 2020

Does your Cloud subscription properly show on your account page?
https://account.adobe.com/ for your subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
.
If yes
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is a public forum, not Adobe support... you need Adobe staff to help
Adobe contact information - https://helpx.adobe.com/contact.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Tacafy大尉
Legend
February 12, 2020

Angelamthaxton, good evening.
It takes several days for Adobe to confirm the payment. You will receive a welcome email as soon as you confirm, so please wait a few days.
If you haven't received it after a week, check with customer support.

Akash Sharma
Legend
February 12, 2020

 

Moved to Get-Started.

 

A starting point to troubleshoot:

https://helpx.adobe.com/in/manage-account/kb/no-email-received.html