Illustrator CC opens in trial mode

Forum|Forum|7 years ago
December 6, 2018
2 replies
1016 views

Hi ,

I have installed Adobe Illustrator cc 2019 on my laptop (Windows 7 , 64 bit), and 7 days trial given to me.. ..but after the completion of installation , when I open the Illustrator ,it says the error msg as shown in image ..even if connected to internet at that time..m still getin the same msg again and again..m not able to work on illustrator..If I dimiss this msg then the illustrator window closes itself.. I've reinstalled it , but the issue is still there.. plz plz resolve it asap..I"ll be thankful..

This topic has been closed for replies.

Bill Silbert

Community Expert

Does your Windows 7 have Service Pack 1 installed? That is necessary for the installation of CC 2019.

akankshap67299602Author

Participant

Yes , I have Sir ..

Jeffrey_A_Wright

Community Manager

Akankshap67299602, sorry you are facing errors when opening Illustrator CC. Do you have an active membership or are you currently evaluating Illustrator CC on the Windows 7 computer?

To resolve the current error, please see User and license information issues | CC 2019 . Please update this public forum discussion if you have any questions.

Monika Gause

Community Expert

Please contact Customer Care in order to not waste any time.

Contact Customer Care

akankshap67299602Author

Participant

Hello Monika ,

The issue is still there ..m fed up..even the customer support is vry miserable..having worst experience ever with adobe..don't know what to do ..tried every possible solution..plz help !!

Thank You.

Monika Gause

Community Expert

I have alerted support.

But we in the forum can't do much about it, especially on the weekend.

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