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November 14, 2018
Answered

Illustrator crashes on start-up

  • November 14, 2018
  • 3 replies
  • 647 views

Hi,

Ive used long time adobe Illustrator CS5.5 but since ive reinstalled mac os it pops-up message: Adobe illlustrator quit unexpectedly. (send report, ignore, run again).

This was supposed to be solved by installing cs5.5 from adobe servers but I cannot find proper version for my serial number.

I have contacted support but we couldnt find proper version for the serial.

Thanks.

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Restore Preference to Default.

    How to set preferences in Illustrator

    Make sure Folder permission for Preferences folder  is set to read and write for currently logged in User account .

    Still same ??

    Enable Root user account and login to same and try to launch Illustrator application.

    How to enable the root user on your Mac or change your root password - Apple Support

    3 replies

    Participating Frequently
    December 21, 2018
    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    December 21, 2018

    Restore Preference to Default.

    How to set preferences in Illustrator

    Make sure Folder permission for Preferences folder  is set to read and write for currently logged in User account .

    Still same ??

    Enable Root user account and login to same and try to launch Illustrator application.

    How to enable the root user on your Mac or change your root password - Apple Support

    Srishti Bali
    Community Manager
    Community Manager
    December 20, 2018