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Kei34
Kei34
Participant
December 8, 2018
Answered

Indesign trial version problem - pop up blank window

  • December 8, 2018
  • 1 reply
  • 553 views

Hi everyone,

I have a problem with my Indesign trial version. After the installation by Creative Cloud, when I choose "Open" and a the program started with a blank window installer that keep loading without showing any information. As the result I am not able to open the program at all.

Screenshot as below:

I tried to uninstall then reinstall but it did't help to solve the problem. And I am using window 10 plus I have a 2 other Adobe product with my account.

Just wonder if anyone had similar issue before and how could you fix this problem? Thanks!

P.S I read the forum and try some suggestion like delete some folder (e.g. Obbe) and not work on me as well.

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 8, 2018

reset your preferences -   https://forums.adobe.com/thread/526990

Kei34
Kei34Author
Participant
December 9, 2018

Thanks but I tried both methods and the problem is still there...

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 9, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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