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willemd7395931
Known Participant
November 16, 2018
Answered

Install Lightroom is failing on Mac pc (OS mojave)

  • November 16, 2018
  • 2 replies
  • 872 views

Hi

I just bought Lightroom this evening. After payment I received the download link and installed the 'Installer.dmg'.

When I double click the Lightroom icon there's a pop up saying 'Lightroom Installer.app' is a program ...'. Then I click open and nothing happened.
Also tried a right mouse click 'Show packet info - MacOS - install and then double click >> nothing happened. So no install at all.

I immediately stopped my membership.

Can someone tell me what to do? I need Lightroom very urgent.

Thanks

Willem

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

M
monican96169225
Participant
November 19, 2018

Hi, now i got the same problem, i don't know what to do??

W
willemd7395931Author
Known Participant
November 19, 2018

I wish I could help,I got assistance from Adobe but don't ask me what they did because I took a lot of time to solve.
Try the helpdesk (chatsession) and you will receive descent help

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 17, 2018

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

if you have a perpetual license (ie, not a subscription), did you receive a serial number?

W
willemd7395931Author
Known Participant
November 17, 2018

Hi thanks for your reply. In the meantime my problem is solved due to a high standard technical support by Adobe. It was a nasty problem on my pc which blocked the installation. It took more then an hour to solve.

But now I am a happy user of Lightroom

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 17, 2018

good to hear!

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