Install stuck at 20.8% Mac OS 10.15.1 (standalone)

Forum|Forum|6 years ago
November 17, 2019
1 reply
1619 views

I'm trying to install the free Adobe XD application on my MacBook 15 from 2019 with MacOS 10.15.1.

When I run the installer it always stops at 20.8%.

I've tried restarting my computer and also redownloading the .dmg file with no avail.

This topic has been closed for replies.

Ares Hovhannesyan

Community Expert

Please review correct answer from https://community.adobe.com/t5/get-started/installation-stucks-at-5/td-p/9475768

J

justhink

Participant

I have the exact same issue on a 2017 rMBP with MacOS 10.15.1. It also stops at exactly 20.8%.

The link you sent is not related to this problem. That link is about downloading Illustrator and not the free Adobe XD. Also, that person mentions the solution was they "disabled all security Tools".

What security tools does he refer to in MacOS? There is nothing blocked in Firewall.

So no, the "correct answer" is not in the link you provided.

S

ShawnRGAuthor

Participant

The way I eventually fixed it was by running the installer with sudo via the terminal.

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