Issue signing in with VDI & deploying packages

Hi All,

My users keep encountering a wide range issues with Adobe, primarily Acrobat-

One of my users has had an ongoing issue with Adobe Acrobat DC not recognizing his license after he signs in, JUST in his virtual desktop (VDI). His license on his physical desktop appears to be OK, but we’ve had to give him a couple of different VDIs now, and they will say that his trial has expired. The user is licensed, so we are quite lost. We’ve tried reinstalling the program several different times, updating it, and signing him out and back in, but we’re not getting very far.

In addition to that issue, I am trying to create a package to deploy users and after a simple install, we are getting the attached error-

We have been in contact with Adobe support chat, but that has proven useless. There has also been a case submitted with Adobe but we can never seem to find a valuable solution to the problems we're encountering.

Thank you!