Just Bought a Plan, Account Says Otherwise?

Forum|Forum|6 years ago
October 20, 2019
2 replies
405 views

I just purchased monthly access to the Adobe Creative Cloud programs using my student email. Despite the money being taken from my bank, and the confirmation email of my purchase being sent to my email, my account on Adobe says I have no plan/that I've never had a plan. I cannot access any of the programs. I have logged out and logged back in repeatedly to no result. Any assistance would be helpful.

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Nancy OShea

Community Expert

When did you make the purchase?

Nancy O'Shea— Product User & Community Expert

S

samanthaliskAuthor

Participant

I made the purchase this morning, 10/20/19. The accounts are both linked together and the email is accurately reflected in both. Just sans the plan!

Nancy OShea

Community Expert

Wait 24 hours for the system to update with your Plan details. If it doesn't show up tomorrow, contact Adobe Customer Care to find out what's holding it up. Maybe you need to submit proof of enrollment to qualify for student rates. Meanwhile, you should have access to apps from your Creative Cloud desktop for 7 day trial.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

As long as your Adobe account is linked to the email you used to make the purchase, you need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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