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BMandarino
Participant
May 31, 2012
Answered

[Locked] How do i get the free upgrade from CS5 to CS6?

  • May 31, 2012
  • 3 replies
  • 2737 views

I bought my Photoshop CS5 on April21st with the promise of getting a free upgrade to CS6 when it was released. Then i was told i would receive an e-mail with a coupon code or voucher to get the free CS6 upgrade, but i haven't received anything yet. How do i get the free CS6 upgrade?

    This topic has been closed for replies.
    Correct answer Nancy OShea

    I did not get my free upgrade from cs5 to cs6, where is it?

    That ship sailed long ago.  This discussion is 7 years out of date.   Creative Suite is discontinued and no longer available.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    October 10, 2019

    I did not get my free upgrade from cs5 to cs6, where is it?

    That ship sailed long ago.  This discussion is 7 years out of date.   Creative Suite is discontinued and no longer available.

    Nancy O'Shea— Product User & Community Expert
    S
    Stephen_P_Simpson
    Participating Frequently
    June 1, 2012

    Hi.

    I qualified for a downloadable complimentary upgrade to Audition CS6 from the boxed version of Audition 

    CS5.5 Upgrade. If, like me, you are not a volume license customer, you won't be notified - you'll have 

    to request the upgrade.

    This page will help you:

    http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement.html

    All the best,

    Steve.

    B
    BMandarinoAuthor
    Participant
    June 2, 2012

    That was helpful, but it still didn't tell me how i could request the upgrade. It just said that within ten days of my purchase date or after CS6 was released, an e-mail would be sent. Obviously i didn't get one, but i still haven't found any place to request anything.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 2, 2012

    BMandarino please see the following documents.

    Claim your complimentary CS6 upgrade | Purchases from Adobe - http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement2.html

    Claim your complimentary CS6 upgrade | Purchases from resellers, Adobe - http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement1.html

    Depending on your region and how you purchased your software will depend on which one is relevant to you.

    R
    richardk32
    Participating Frequently
    May 31, 2012

    Exactly the question I had. Promos at the time said late May. Can't get any later than 5/31. So, what's the story, Adobe?

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