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johnm86331070
johnm86331070
Participating Frequently
April 11, 2019
Question

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  • April 11, 2019
  • 4 replies
  • 723 views

I have been told to go here by your customer service.  They tell me you will be in touch.  I pay for my cloud account yet you cut me off every time I go out of internet contact.  I was told you should only do this every 30 days but you do it almost all the time.  I also cannot get fuse to connect to mixamo anymore even when I am logged into mixamo and my cloud account via your app.  I will be working soon and cannot have your products working as and when.

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4 replies

A
amberf31529153
Participant
April 15, 2019

I'll have it fixed soon

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 15, 2019

beg you pardon?

ABAMBO | Hard- and Software Engineer | Photographer
johnm86331070
johnm86331070Author
Participating Frequently
April 15, 2019

Hi sorry I have tried to remove and it wont allow me too will contact customer services.  I was asked to provide details. So I did. The serial number is for a very old product but I will try get it taken down.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 15, 2019

I've removed the serial for you!

ABAMBO | Hard- and Software Engineer | Photographer
    johnm86331070
    johnm86331070Author
    Participating Frequently
    April 15, 2019

    Problem with fuse has come back and I was asked to login 3 times this morning. 

    johnm86331070
    johnm86331070Author
    Participating Frequently
    April 15, 2019

    [Serial number deleted by moderator] this was the only license number. This was for photoshop elements which I bought around 2009

    I fully paid up for the cloud until 2020 sale number ADB000412423EDUK

    B i r n o u
    B i r n o u
    Legend
    April 15, 2019

    Don't publish your serial number on a public forum, any authorised personne around to remove it, please ?

    dj.summitt
    dj.summitt
    Inspiring
    April 11, 2019

    This is a support forum. There are many working professionals here who are able to help you. I understand your frustration, and clearly this isnt the experience most users are having so we're happy to troubleshoot to help you get back and running. To be able to do that accurately we'll need details on exactly what and when it's happening, what programs, what kind of license you have, etc. Mixamo is a web site and cannot be accessed offline.

      johnm86331070
      johnm86331070Author
      Participating Frequently
      April 11, 2019

      Thanks ACP.  Not sure what problem was but found email saying my account had been cancelled as duplicate.  Contacted customer services again who advised me to uninstall everything and run application called cc clean. Then reinstall I am now in process of doing so will let you know how it turns out.

        dj.summitt
        dj.summitt
        Inspiring
        April 11, 2019

        Alright, let us know how it works out. We'll be here if you have any questions. Good luck!

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