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calvinhv55
calvinhv55
Participant
January 17, 2019
Question

Losing my CC subscription account inadvertently

  • January 17, 2019
  • 1 reply
  • 130 views

I have a CC Photography annual plan. A few days ago, when I tried to update some of the apps, the CC app asked my for my password (this was rather unusual since I was never asked for password on this same laptop before). When I saw the option to log in via Facebook, I tried that and it switched the Creative Cloud subscription on my laptio into a trial subscription.

Now, even though I can use my email/password to log in to my subscribed CC account, I cannot figure out how to change the installations on my laptop back to the subscribed account instead of the bogus trial account.

I suppose I can uninstall everything and then try to install them back again using my subscribed account but that probably means I will lose my LR catalog and have to import all my photos again. Is there a less painful way to do that ? Thank you.

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1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 17, 2019

Sign out of the "facebook account" with Photoshop or Lightroom. Sign in into your standard account with your standard Adobe id.

ABAMBO | Hard- and Software Engineer | Photographer
    calvinhv55
    calvinhv55Author
    Participant
    January 17, 2019

    Thanks. That worked. It was the first thing I thought of but I didn't see the Signout button so I just quitted CC and then restarted it. That didn't work.

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