Skip to main content
O
Oliver Tonks
Known Participant
April 21, 2020
Question

MacOS Mojave: Creative Cloud app is blank when opening.

  • April 21, 2020
  • 2 replies
  • 770 views

I recently downgraded from macOS Catalina to macOS Mojave- I have not had any issues with the CC app on Catalina, but when I switched to Mojave, it wouldn't load the Creative Cloud app. The screen just goes completely blank when I click on the CC icon in the menu bar, I need to access the app to update Animate and Muse. This is what happens:

      This topic has been closed for replies.

      2 replies

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      April 21, 2020

      Reset that solves many problems https://community.adobe.com/t5/Get-Started/Reset-the-Creative-Cloud-desktop-app-to-solve-login-and/td-p/10573237

       

        O
        Oliver TonksAuthor
        Known Participant
        April 21, 2020

        Sadly it doesn't come up with anything when I press Cmd + Opt + R. Not even asking me to relaunch. I have tried reinstalling the CC app but to no avail. Any other suggestions? Thanks!

         

        Regards.

          J
          jenc4d
          Participating Frequently
          June 29, 2020

          Hi Oliver- I had exact same problem (including lack of opm.db file). I did have succes with this: Force Quit the CC app. (Not sure if this helped at all, but I also removed Wacom from my System Preferences, since it's incompatible w Mojave and someone suggested it) Go into Applications/Adobe Creative Cloud and launch the Uninstall Adobe Creative Cloud. I was worried to unistall but desperate so I tried this, but when it launches, it gives you the option to Repair. I Repaired and it seemed to rebuild the app and then it worked. Just restarted my iMac and still fine, so hope it sticks-- good luck!

           

          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          April 21, 2020

          BLANK Cloud Screen https://community.adobe.com/t5/Get-Started/Cloud-Desktop-App-is-blank/td-p/5316273
          -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

            O
            Oliver TonksAuthor
            Known Participant
            April 21, 2020

            I have tried the top one and I don't have any special characters in my name, I have navigated to the OOBE folder but there is no "opm.db". Only PDApp. I have checked inside PDApp, but there was no "opm.db". Thanks for the help though!

             

            Regards.

              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices