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Question

Master Collection CS6 Mac discs cannot be read

Forum|Forum|5 years ago
June 18, 2020
3 replies
1465 views

Hi,

I've tried to read both DVDs from the Master Collection CS6 for Mac, and the DVD reader simply ignored them. The DVD reader can be seen from the system, and other discs are read with no issues.

Does some have a guess on why they can't be read? And, yes, any idea on how to read them?

Paolo

[Edited & merged by moderator.]

Installation

This topic has been closed for replies.

Nancy OShea

Community Expert

The media probably contains surface scratches and/or dirt that your optical reader can't reconcile. If you have a DVD/CD disk washer, you could try running your media through it.

If you don't own a disk washer, there are some home remedies you can try. See this YT video for details.

Nancy O'Shea— Product User & Community Expert

P

Paolo TAuthor

Known Participant

Thank you for this hint! I see in the light that the discs are apparently perfect. No fingerprints (I never touch the surface of discs), no dust. I used an air pump for photocameras to remove any invisible trace of dust, but there was no difference. Judging from the difference in noise, it is as if these discs are simply ignored by the reader. I don't hear the head moving, as I do with other discs.

These discs are densely decorated. I fear the ink has damaged them. I had this happen with a couple audio CDs, in the past.

Paolo

Nancy OShea

Community Expert

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Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Do you know someone with a Mac to do a test?

P

Paolo TAuthor

Known Participant

I have a second Mac, but the DVD reader is the same, and could not see the discs. I have access to another Mac at the office, now out due to the covid, but I would have to use the same reader I'm using now.

Paolo

P

Paolo TAuthor

Known Participant

Hi,

Since my old CS6 Master Collection DVDs can no longer be read on my Mac (other discs can be read, so I can't understand why), I would like to download the .iso of the original disks.

I could find the download page (https://helpx.adobe.com/it/download-install/kb/cs6-product-downloads.html/a#), but the link is broken. Is there a way to download them?

Thank you in advance.

Paolo

John T Smith

Community Expert

No... Adobe has removed all download links... EXCEPT for those who originally purchased via download

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Paolo TAuthor

Known Participant

Thank you for the answer. I have the discs, so I'm sure I didn't purchase via download. I can't understand why the can't be read.

Paolo

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