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A
adirondack_uk
Participant
March 29, 2020
Question

My creative cloud app has disappeared from my computer and I cannot reinstall it

  • March 29, 2020
  • 2 replies
  • 3947 views

I am getting a P50 error.  Now what do I do?

    This topic has been closed for replies.

    2 replies

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 4, 2020

    Please take a look here:

    https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

    https://helpx.adobe.com/creative-cloud/kb/Error_Code_2_failed_update.html

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      Just Shoot Me
      Just Shoot Me
      Legend
      March 29, 2020

      Please give more details on the problem you are having. Just saying my CC app disappeared doesn't help in getting to the real problem you are having.

      What type oif computer? What OS is it running and the exact version number?

      When you say the CC app which actual Adobe application are you talking about.

        A
        adirondack_ukAuthor
        Participant
        April 4, 2020

        Apologies for being so brief and for taking so long to get back. Isolation and a few family issues took over.  Anyway, here are some details and some updated information.

         

        The Creative Cloud Desktop App is usually pinned to my taskbar.  I am running Windows 10 version 1903 which was last updated on 1 NOV 2019.  One morning after booting up my computer,  the Creative Cloud desktop app was no longer available in the taskbar  I tried to down load and reinstall, but for every attempted install I get a P50 error. 

         

        I can still launch Photoshop and Lightroom, the two apps I use, but now a new symptom.  After booting up the PC in the morning I get a system error message for AdobeIPCBroker.exe saying the code execution cannot proceed because CRClient.dll was not found.  

        If you could point me in the right direction to get this fixed, I would be very grateful.  Many Thanks  Carol

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