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gregm8555508
gregm8555508
Participant
August 16, 2018
Answered

Need Help with Elements 2018 install error code 6

  • August 16, 2018
  • 1 reply
  • 425 views

I get the following error codes when trying to install Elements 2018

- 0 fatal error(s), 3 error(s)

08/16/18 17:54:27:440 | [INFO] |  | OOBE | DE |  |  |  | 6656 | Win OS version: 10.0.0.0 64 bit Type: 1

08/16/18 17:54:27:440 | [INFO] |  | OOBE | DE |  |  |  | 6656 |

08/16/18 17:54:27:441 | [INFO] |  | OOBE | DE |  |  |  | 6656 | ----------- Payload: Microsoft Visual C++ 2017 Redistributable Package (x64) 14.10.25017.0 {636D196A-789E-455D-825E-5FA79F670001} -----------

08/16/18 17:54:27:441 | [INFO] |  | OOBE | DE |  |  |  | 6656 | ERROR: DW071:

08/16/18 17:54:27:441 | [INFO] |  | OOBE | DE |  |  |  | 6656 | ERROR: DW003: Third party payload installer vc_redist.x64.exe failed with exit code: 1638

08/16/18 17:54:27:441 | [INFO] |  | OOBE | DE |  |  |  | 6656 | ERROR: Failed to install Microsoft Visual C++ 2017 Redistributable Package (x64). Please try installing it by double clicking on the executable at "F:\Adobe Photoshop Elements 2018\payloads\Microsoft VC 2017 Redist (x64)\vc_redist.x64.exe", or download and install the latest Microsoft Visual C++ 2017 Redistributable Package (x64) from Microsoft website - www.microsoft.com

08/16/18 17:54:27:441 | [INFO] |  | OOBE | DE |  |  |  | 6656 |

08/16/18 17:54:27:441 | [INFO] |  | OOBE | DE |  |  |  | 6656 | Please search the above error string(s) to find when the error occurred.

08/16/18 17:54:27:441 | [INFO] |  | OOBE | DE |  |  |  | 6656 | These errors resulted in installer Exit Code mentioned below.

08/16/18 17:54:27:441 | [INFO] |  | OOBE | DE |  |  |  | 6656 | -------------------------------------------------------------------------------------

08/16/18 17:54:27:441 | [INFO] |  | OOBE | DE |  |  |  | 6656 |

08/16/18 17:54:27:441 | [INFO] |  | OOBE | DE |  |  |  | 6656 | Exit Code: 6 - Silent workflow completed with errors.

08/16/18 17:54:27:445 | [INFO] |  | OOBE | DE |  |  |  | 6656 | Please see specific errors for troubleshooting. For example, ERROR: DW003, DW071 ...

08/16/18 17:54:27:857 | [INFO] |  | OOBE | DE |  |  |  | 6656 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

08/16/18 17:54:27:858 | [INFO] |  | OOBE | DE |  |  |  | 6656 | END - Installer Session

    This topic has been closed for replies.
    Correct answer John T Smith

    Code 6 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    Also, Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 16, 2018

    Code 6 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    Also, Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime

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