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Michael R. Davis
Known Participant
March 13, 2020
Question

New C Drive - Now Programs will not run

  • March 13, 2020
  • 2 replies
  • 443 views

My SSD C drive developed an errror and IT have copied the old drive to a brand new drive. I now have all the files etc. but my Adobe programs, InDesign, Illustrator, Photoshop will not open. Acrobat DC and Bridge are fine. Can anyone out there help.

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 13, 2020

    I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

      T
      Test Screen Name
      Legend
      March 13, 2020

      You have to reinstall all apps, Adobe apps cannot be copied to a new drive. Note that if you are using CS1, CS2, CS3, Acrobat 7 or 8, this is now impossible, and the apps are dead forever.

        M
        Michael R. DavisAuthor
        Known Participant
        March 13, 2020

        I have uninstalled all Adobe CC programs and also the CC desktop app. Run the CC cleaner, restarted. Installed InDesign together with CC desktop and same thing happens.

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        March 13, 2020

        Contact your IT department for assistance. 

        It sounds like a permissions problem.  You need admin level permissions to install software.

         

        Nancy O'Shea— Product User & Community Expert
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