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ppk21
ppk21
Participant
February 2, 2019
Answered

Not able to buy student plan

  • February 2, 2019
  • 1 reply
  • 611 views

Hello, I bought one month of the student plan after several attempts, but for some reason my cc apps still say start trial. I've been trying to buy it again but it just doesn't allow me to buy. It says "There was a problem processing your order, please contact our Customer Service team on 0124 4003810 or 000 800 440 1751 for assistance."

I tried calling customer service but they never respond. This some really poor service from the company. When I go and check in my account it still says buy or subscribe, when i've already payed for a month of the student plan. Can anyone guide me to a solution for this problem? I don't understand why subscribing to a plan is such a problem.

This topic has been closed for replies.
Correct answer ppk21

Hey I got it fixed by contacting adobe customer service, the problem was my debit was not able to pay so I payed with another credit card

1 reply

alisterblack
Community Manager
alisterblackCommunity Manager
Community Manager
February 4, 2019

Discussion moved from Deployment for Creative Cloud for Team, Enterprise, & CS to Adobe Creative Cloud

ppk21
ppk21AuthorCorrect answer
Participant
February 4, 2019

Hey I got it fixed by contacting adobe customer service, the problem was my debit was not able to pay so I payed with another credit card

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