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Participant
August 9, 2020
Answered

Not able to download Adobe Illustrator on Windows 10

  • August 9, 2020
  • 2 replies
  • 2597 views

HI I just got a new computer with wondows 10 pro but im not able to download illustrator

Correct answer Ashutosh_Mishra

Hi there,

 

Sorry to hear about your experience. In addition to Monika's question, Is your Windows 10 updated to the latest version?

Please make sure you have Windows 10 updated to the latest version and your machine meets the system requirements for the Adobe Illustrator.

If it does, please follow the instructions given on this help article to install the app.

Hope it helps.

 

I am also moving this thread to Download & Install community for expert help.

 

Regards,

Ashutosh

 

2 replies

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
August 11, 2020

Hi there,

 

Sorry to hear about your experience. In addition to Monika's question, Is your Windows 10 updated to the latest version?

Please make sure you have Windows 10 updated to the latest version and your machine meets the system requirements for the Adobe Illustrator.

If it does, please follow the instructions given on this help article to install the app.

Hope it helps.

 

I am also moving this thread to Download & Install community for expert help.

 

Regards,

Ashutosh

 

Monika Gause
Community Expert
Community Expert
August 9, 2020

Did you install the Creative Cloud app first?

And can you tell us which kind of error you receive?