Payment Processed for Trial That I Canceled after 6 Days

"I asked with the Chat but I couldn't get any agent to respond "

Dont' even try to get into a conversation with the artifical intelligence bot.  It doesn't understand much,

1. Log-in with a good desktop browser like Chrome or Firefox that accepts cookies and does not have script blockers.
2. Click the chat bot icon (shown below) and type BILLING AGENT followed by Enter key. 
   
3. A human should join almost immediately.  If not, try a different browser.

To add to what John said:

For anyone else reading this
Never post private information on a public forum... including your actual email address or phone number

Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you with an email of

"whatever" @ "anything other than adobe.com"

since this is a FAKE support person

Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Community-Help/bd-p/community-help so the person may be banned from the forums

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html