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t-bone_graphics__llc
t-bone_graphics__llc
Participant
January 28, 2020
Question

Photoshop v 21.0.2 Update Problem

  • January 28, 2020
  • 1 reply
  • 220 views

I just tried to install Photoshop Update v21.0.2 on my Windows 10 PC, and it has now been sitting at 38% progress for almost an hour!  I've kept all of my software updated, and I have no newly-installed security software on my computer.  Anyone else having this problem?

 

I have to head out to do some work, so I'm hoping it will be complete when I return in a few hours...

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 28, 2020

T-bone_graphics_llc, I am sorry but updates should never take more than a minute or two to complete.  Please check the install log to determine why the installation is getting stuck.  Information on how to interpret the install logs can be found at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

 

Please update this public discussion forum, if you have any questions regarding the fatal errors you discover in the logs.

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