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stanj4694
stanj4694
Participant
September 20, 2018
Answered

Plan Change

  • September 20, 2018
  • 2 replies
  • 503 views

Want to scale down my subscription plan to only Acrobat Pro DC, Photoshop, and Lightroom. Is this possible?

This topic has been closed for replies.
Correct answer kglad

yes, but if you have an annual plan you might incur a penalty.

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
September 20, 2018

stanj4694  wrote

Want to scale down my subscription plan to only Acrobat Pro DC, Photoshop, and Lightroom. Is this possible?

Which plan do you have now?

If you mean you have the All Apps plan and want only those 3 apps so you pay less then that's not possible. Adobe does not offer the option to customise plans.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 20, 2018

If you mean you have the All Apps plan and want only those 3 apps so you pay less then that's not possible. Adobe does not offer the option to customise plans.

But there is the Photography plan and the Acrobat DC single app plan. I suppose you should contact Customer Care as suggested here: 2 hours ago.

ABAMBO | Hard- and Software Engineer | Photographer
John Waller
Community Expert
John WallerCommunity Expert
Community Expert
September 20, 2018

But there is the Photography plan and the Acrobat DC single app plan.

Yes, that option is definitely available. I just interpreted this as trying to customise an All Apps Plan.

To get Photography+Acrobat Single App, the OP will have to cancel an All Apps plan and subscribe to two separate smaller plans.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 20, 2018

yes, but if you have an annual plan you might incur a penalty.

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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