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J
joãos62759374
Participant
May 20, 2019
Question

Plan Change

  • May 20, 2019
  • 2 replies
  • 295 views

Hi,

So I  just changed   my plan. This month Adobe  charged me 19,99 but I just   changed my  plan and they immediately charged me another 10,23. I'm  assuming that they will refund me the other 9,76, is that right?

If anyone could  help I would appreciate it.

This topic has been closed for replies.

2 replies

Beverley Gray
Community Manager
Beverley GrayCommunity Manager
Community Manager
May 20, 2019

Hi there

When you change plan, you are charged for the new plan and receive a refund for any unused days on the original plan.

Please allow 5-7 business days for the refund to process.

Kind regards

Beverley

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 20, 2019

    This is a public forum, not the link to Adobe support

    -other users here can't help with a payment problem

    -please click the link below to contact Adobe staff to help

    Be sure to remain signed in with your Adobe ID before accessing the link below

    -you must also allow 'cookies' in your web browser for this to work

    https://helpx.adobe.com/contact/support.html

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