Please help with canceling

Dear reader, please help me - my daughter tried three times to download and install a free trial of Adobe Suite and then I tried and we could not get it to work, so we gave up. Then three months later (after illness and a hospital stay from my daughter having appendicitus and peritonitus), I was slowly getting back to normal and checked my bank account just now, and noticed three months of payments to a company whose software we have not downloaded and not used for one second because we didn't have it on our computer to use !! - and now I cannot find any way to contact them and ask them to cancel and hopefully, refund me. I am sure  they must be able to tell, that we have not once used their software, right; that we have never logged on? I did try to cancel on the account that I had set up but never used, but the website states I will have to pay $110 dollars to cancel ! I am shocked ! How did this happen ? I am at my wits end...with this Coronavirus they may be too understaffed to respond to someone with my pathetic need when they have big important businesses to take care of... does anyone know what steps I can now take to contact their customer services and ask for help with this please before I get charged for another month of non use? Thank you in advance for any help you can give me.

Kind regards, Polabear.