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Participant
October 5, 2020
Question

Portfolio: can't disconnect domain from old portfolio to use on new one.

  • October 5, 2020
  • 1 reply
  • 1545 views

Hi,

I had previously added a custom domain to a Portfolio site that was on my then-employers account. I no longer work for the company and am now trying to use the same domain name on a new Portfolio in a new Adobe CC account.

When I try and connect the domain I get the following message: 

This domain is already connected to an Adobe Portfolio site

 

There is no option to disconnect the domain on this page or anywhere else. I have made sure that the DNS settings are pointing to Adobe, but it still seems to be recognising the domain from before and sending it to the 'site not found' page.

 

Please help as I desperately need to apply for jobs using the domain and my new Portfolio.

 

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1 reply

kglad
Community Expert
Community Expert
October 5, 2020

it can take up to 72 hrs for dns changes to propagate.  has it been 72 hours?