Problem installing Photoshop CC (2015) Update Failed

Hi Atul_Saini, I followed your instructions from the link you gave me.

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Files that are installed during a failed installation, or that are left behind when an application is removed, take up hard disk space and can cause problems when you install or run a newer version of the Adobe application.

To delete files from a previous Adobe application installation:

• If the Adobe application folder exists, drag it to the Trash. By default, the folders are located in the Applications folder on the hard disk.

• Drag the preferences folder to the Trash from the Users/[User]/Library/Preferences folder. (For example, drag the Acrobat folder to the Trash.)

• Drag the application PLIST file ([file name]), located in the Users/[User]/Library/Preferences folder, to the Trash. Skip this step if the Adobe application doesn't include a PLIST file.

• If you don't have other Adobe applications installed on your computer, drag each of the Adobe folders to the Trash from the following locations:
  • Users/[User]/Library/Application Support
  • Library/Application Support
• Empty the Trash. If you receive a message that items are locked and cannot be deleted, press Option as you choose Special > Empty Trash to override the lock.

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I deleted all files for Adobe Creative Cloud 2015 but NOT the files for Adobe Creative Suite or Adobe Creative Cloud. The computer I use at work still has:

Adobe Creative Suite CS3

Adobe Creative Suite CS5

Adobe Creative Suite CS6

Adobe Creative Cloud

Adobe Creative Cloud 2014

I'm still getting the same error.

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Exit Code: 15

Please see specific errors below for troubleshooting. For example, ERROR: DW051 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: DW051: Dependency of session payload {3E7FC757-D497-4C89-A935-7D38E2164E85} Shared Technology Photoshop Camera Raw 8 8.0 has changed.

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System Requirements

I clicked on System Requirements link.

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Illustrator CC (2015) system requirements and language versions

Mac OS

• Multicore Intel processor with 64-bit support
• Mac OS X v10.9 or v10.10
• 2 GB of RAM (8 GB recommended)
• 2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable fl ash storage devices)
• 1024 x 768 display (1280 x 800 recommended)
• To use the GPU performance features: Your Mac should have a minimum of 512 MB VRAM (2 GB recommended), and your computer must support OpenGL version 4.0 or greater.
  
• Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
  • To check for VRAM values:
    Mac 10.9: Click Mac > About This Mac > More Info (Graphics information)
    Mac 10.10: Click Mac > About This Mac (Graphics information)
  • To check if your computer supports the required OpenGL version (4.0 or later), check this Apple Support document.

InDesign CC (2015) system requirements and language versions

Mac OS

• Multicore Intel processor
• Mac OS X v10.9 or v10.10
• 2 GB of RAM (8 GB recommended)
• 2.5 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
• 1024 x 768 display (1280 x 800 recommended) with 32-bit video card; supports Retina display
• Adobe® Flash® Player 10 software required to export SWF files.
• Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services. *

Photoshop CC 2015 system requirements and language versions

Mac OS

• Multicore Intel processor with 64-bit support
• Mac OS X v10.9 (64-bit) or v10.10 (64-bit)
• 2 GB of RAM (8 GB recommended)
• 2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
• 1024x768 display (1280x800 recommended) with 16-bit color and 512 MB of VRAM (1 GB recommended)*
• OpenGL 2.0–capable system
• Internet connection and registration are necessary for required software activation, membership validation, and access to online services.**

* 3D features will be disabled with less than 512MB

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Does this computer meet the System Requirements?

Thanks for all your help!