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Porta1987
Inspiring
October 18, 2019
Answered

Problem Since Creative Cloud Update

  • October 18, 2019
  • 2 replies
  • 497 views

Hi since the new update of the Creative Cloud app a few days ago none of my applications will open. If I don't open creative cloud and run them on there own then they work fine but if I try and do it through creative cloud nothing happens. It also crashes my web browser what is open at the time. I can use the applications without it but I need it open for my projects because the projects I have made use TK fonts and without it being open I can't access them. All my aplications are up to date and tried running creative cloud as administrator but still no different. Anyone have any idea why this is happening and what I could do? Thanks in advance for any help.

    This topic has been closed for replies.
    Correct answer Porta1987

    It was FireFox main one I use and even the start menu on windows wouldn't open. It's fixed now though the support team were fantastic and took control of my pc took around an hour to fix but they did it. Think it was some corrupt files but all done now. Thank you for your reply.

    2 replies

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    Porta1987Author
    Inspiring
    October 18, 2019

    This issue has now been fixed by the Adobe Technical Help Support Team so don't worry about it thank you.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 18, 2019

    Excellent, thank you for updating your public forum discussion and the kind words regarding your support experience, Porta1987!

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      October 18, 2019

      Porta1987, which web browser is crashing on you?  Is this same web browser also set as the default?  What operating system are you using your Creative Cloud membership on?

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      Porta1987AuthorCorrect answer
      Inspiring
      October 18, 2019

      It was FireFox main one I use and even the start menu on windows wouldn't open. It's fixed now though the support team were fantastic and took control of my pc took around an hour to fix but they did it. Think it was some corrupt files but all done now. Thank you for your reply.

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