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Participant
September 25, 2019
Answered

Problem with update 8.4.1

  • September 25, 2019
  • 3 replies
  • 523 views

Cannot complete the update from LR classic 8.4 to 8.4.1. The updating process hangs at 43% completion. Have to cancel the updating process. Tried several times after restarting the pc. Still havng the same problem.

My system : Windows 10 64bits. Creative Cloud Photography subscription.

Anyone having the same problem ?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Marcelh18302777, do you receive any specific error messages while applying the update?  If not, then please check the installation logs for the error that is preventing the update from applying.  You can find information on how to locate and interpret the installation logs at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.

3 replies

mamacain
Participant
October 1, 2019

I'm having the same issue at 42% but there is no error showing up. We're going on 6 hours here of trying to update... 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
September 25, 2019

Marcelh18302777, do you receive any specific error messages while applying the update?  If not, then please check the installation logs for the error that is preventing the update from applying.  You can find information on how to locate and interpret the installation logs at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.

Akash Sharma
Legend
September 25, 2019

Moving to correct community