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cassandras83342644
Participant
December 18, 2018
Question

Probleme nach Premiere Pro CC Test Installation

  • December 18, 2018
  • 1 reply
  • 290 views

Hallo!

Ich habe erst die Adobe Premiere Pro CC Testversion auf meinem iMac mit Os Sierra installiert... ohne Probleme.

Dann habe ich die Creative Cloud und Premiere CC gelöscht und versuche seitdem die Adobe Premiere CS6 Version – die ich extra gekauft habe und von Adobe selbst herunergelden habe – zu installieren, ohne Erfolg.

Ein befreundeter Admin konnte mir mit 2 Stunden seiner Zeit auch nicht weiterhelfen.

Soll ich jetzt 200€ umsonst ausgegeben haben weil ich eine Testversion getestet habe?

Wenn das immer so ist, werde ich mir keine Testversionen mehr herunterladen!

Wo finde ich einen Ansprechpartner von Adobe?

Mit freundlichen Grüßen

Cassandra Sommer

This topic has been closed for replies.

1 reply

Bani Verma
Bani Verma
Legend
December 18, 2018

Hi Cassandra,

Sorry to hear that you are having trouble installing and activating your Premiere Pro CS6.

As you have mentioned this has happened after you installed the trial of PR CC and you have also worked with our tech support agent to resolve this, however it didn't help.

Please let us know the operating system of your machine so that we can help you with further troubleshooting steps accordingly.

Awaiting your response.

C
cassandras83342644Author
Participant
December 18, 2018

Hello!

didn’t have had contact with your tech support but with a fried of mine, who is admin but couldn’t help.

The operating system is Mac OSX Sierra, the iMac is late 2009.

Sincerely

Cassandra

Cassandra Sommer

(Personal information removed by moderator)

Am 12. 18. 2018 um 2:02 pm schrieb Bani Verma <forums_noreply@adobe.com>:

Probleme nach Premiere Pro CC Test Installation

created by Bani Verma in Creative Cloud Download & Install - View the full discussion

Hi Cassandra,

Sorry to hear that you are having trouble installing and activating your Premiere Pro CS6.

As you have mentioned this has happened after you installed the trial of PR CC and you have also worked with our tech support agent to resolve this, however it didn't help.

Please let us know the operating system of your machine so that we can help you with further troubleshooting steps accordingly.

Awaiting your response.

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Bani Verma
Bani Verma
Legend
December 18, 2018

Thanks for the update Cassandra, please remove your personal details from your email signature when replying as this is a public forum accessible to all, I have removed it for now.

Since you have a Mac machine, please follow the steps given in the following thread to completely remove CC desktop app and its internal files and folders: illustrator reinstalling free trial 1 day old!

After this try installing your Premiere Pro CS6 again.

Could you also let us know if you are using the DVD to install the product or are you downloading it from somewhere? If you are downloading it then is it from this link: Download Adobe Creative Suite 6 applications.

Do you have any other Adobe products installed on your machine?

Let us know the results.

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