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Question

PS LR and LR Classic crashing on launch

Forum|Forum|7 years ago
December 13, 2018
2 replies
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I have tried to update LR CC to v2 LR Classic to v8 and PS to v20 BUT each time I do (only on my laptop) the new versions crash on opening. It appears to be trying to open the Adobe Sign In page but I just get a spinning circle. When I close that sign in window - the whole programme shuts down.he moment I am using LR CC v1.5 LR Classic v7.5 and PS v19.1.6

Creative Cloud

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Discussion successfully moved from Adobe Creative Cloud to Creative Cloud Download & Install

ABAMBO | Hard- and Software Engineer | Photographer

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Not sure what you mean by config

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Intel (R) Core (M)

i3-2310M CPU @ 2.10GHz

8GB Ram

64 Bit x64 processor

Community Expert

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Well, it worked for me (Lr Classic and Ps at least), but that does not mean that it works for you unfortunately.

What is your configuration (OS and version, graphics card and drive version...)?

Please look here for potential solutions: Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

ABAMBO | Hard- and Software Engineer | Photographer

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Yep its a bit confusing really. It works perfectly well on my desktop - and all apps are up to date with the same system I am using on my laptop.

I'm using Windows 10 v 1803 Build 17134.471

Intel(R) HD Graphics 3000

driver version 9.17.10.4459

I spent nearly 2 hours on remote access with adobe last week and then suggested I wait for next update. I did but still no luck.

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Community Expert

What is the config of your desktop?

ABAMBO | Hard- and Software Engineer | Photographer