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Yev777
Participant
October 31, 2020
Question

Re: Creative Cloud stuck on loading screen

  • October 31, 2020
  • 1 reply
  • 158 views

Same problem with 2015 Macbook Pro, happens in the last 2 days.

    This topic has been closed for replies.

    1 reply

    D
    Dj_Creative_enthusiast
    Inspiring
    November 3, 2020

    Thank you for posting your query here and sorry to hear about the trouble you are facing. 

     

    Please Open Mac Activity Monitor and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

     

    Also please try a system restart and retry, it should work.

     

    If the problem persists, please consider uninstalling the Creative Cloud App and Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and download the direct installer for Creative Cloud Desktop App.

     

    Hope it helps. 

     

    Thank you.

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