Skip to main content
S
Steve5EDE
Participant
November 25, 2020
Question

Re: Why my creative cloud shows offline

  • November 25, 2020
  • 2 replies
  • 338 views

Jeff any more options for us?

 

I have a user working from home with a company laptop and it worked completely fine. We replaced their laptop with a newer model and they're getting this problem while on the exact same network (their home). Let me repeat: the only change that happened is they got a new laptop therefore network related arguments don't make much sense since it hasn't changed.

    This topic has been closed for replies.

    2 replies

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 25, 2020

    Steve, if it is a company laptop, then please work with them to correct any errors with the system.  

     

    It also appears the e-mail address you used is associated with an organization and there is no active membership that is assigned to the address.  The download and installation forum is designed for inquiries from individual members who have complete control of the computer and network they are utilizing.

     

    We do have a dedicated public forum for your type of environment, Steve.  The Enterprise & Teams forum at https://community.adobe.com/t5/enterprise-teams/bd-p/enterprise-and-teams?page=1&sort=latest_replies&filter=all is designed to discuss managed computers and the memberships that are designed to be used in those environments.

    S
    Steve5EDEAuthor
    Participant
    November 25, 2020

    Jeff,

     

    Thanks for the quick response. I'm part of the support staff from my company and we have learned in the past installing Creative Cloud products under the local administrator account takes care of things but i'm actually getting these errors within the local administrators account while I have remoted into the persons laptop with full control. I'll post in the other forums then.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 25, 2020

    Steve, I am sorry if I was still unclear. This discussion is not relevant to you.  If the organization you work for has a Creative Cloud for Enterprise membership, then use the process listed in https://helpx.adobe.com/support/programs/enterprise-support-terms.html to gain access to the support that is included as part of the membership.

    S
    Steve5EDEAuthor
    Participant
    November 25, 2020

    Steps completed:

    Used Adobe cleaner and uninstalled / re-installed Creative cloud

    Followed Adobe help pages and completed:

    1) Test your connection to Adobe activation servers.
    2) Reset your hosts file.
    3) Make sure that you can access secure sites.
    4) Check the GlobalSign Root CA certificate.

     

    I'm ready to provide a blood sample and do 20 jumping jacks if it goes to the resolution of this problem. Windows 10 x64

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices