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Participant
December 12, 2018
Question

Receiving emails to change password daily

  • December 12, 2018
  • 2 replies
  • 539 views

I have recently reinstalled Adobe Cloud and changed my password.  I have not had any difficulties accessing, but am receiving emails daily (sometimes twice a day) as a notification to update my password.  The emails are coming from message@adobe.com.  How do I stop the constant emails?

Thank you!

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2 replies

Abambo
Community Expert
Community Expert
December 14, 2018

brendal14013445  wrote

I have recently reinstalled Adobe Cloud and changed my password.  I have not had any difficulties accessing, but am receiving emails daily (sometimes twice a day) as a notification to update my password.  The emails are coming from message@adobe.com.  How do I stop the constant emails?

Thank you!

If you are not clearly a tech geek knowing how to handle such mails, please do not click on any links in the mails. If possible ask someone to analyse the mails.

You could, however, hoover over the links to look at the addresses where they point to. Note that address down and do a search for such an address on google. Or post those addresses here -- write (dot) for a point, so that nobody clicks on them by error.

I'm sure the messages are ​not​ legit. Or someone is trying to change the password of your account by clicking "forgot password"...

ABAMBO | Hard- and Software Engineer | Photographer
Legend
December 12, 2018

I wonder if the emails are fake. What do they say (please delete personal info?)

Participant
December 17, 2018

The emails all have the same subject line.  It reads "Notification: Reset Your Adobe Password" and they supposedly come from Adobe Creative Cloud [message@adobe.com]

A snapshot of the email body is below and I have not changed my password or clicked on a link.