Refund and Cancellation

Refunds are processed manually. If I remember well it takes up to two weeks for getting the refund. If you have more questions or need more detail, you will need to follow John T Smith's recommendations here.

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

I've moved this to the Get Started forum.