Refund has been confirmed 4 times - customer support will not help me - how can I get in contact with Adobe directly?

Hey, so I was in contact with Adobe Support back in February - I initially had a contract for the creative suite and used this until the completion. The contract itself was then renewed without my permission and I had got in contact for a refund. I had the refund confirmed in February for all three months that were charged. I was only refunded one of the months  - even though it had been explicitly made clear that all three will be refunded. Since then I have been in contact 4 times - each time I am told that the refund for the remaining two months will be created, however I have not had this sent to me. This is incredibly frustrating simple based of the fact that this has been confirmed multiple times - I am always told the same exact story and have not been given any other means of communication with the Adobe support team even after asking a multitude of times. I had the refund confirmed again on the 23rd of May with a time of 5-7 days. I got back in contact today and have been running around in circles with the customer support not giving me any help and just telling me to wait 5-7 days again. Has anybody had a similar experience and how did you manage to resolve this?