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beckyj66935121
Participant
October 12, 2018
Answered

Refund on Annual Subscription?

  • October 12, 2018
  • 1 reply
  • 266 views

Hi there

I'm struggling to scroll down on the help page to actually contact Adobe, so thought I'd try here!

I purchased a subscription two years ago for a project that I am no longer working on. I've just noticed that I've been charged for next year's subscription. I've now cancelled the subscription (within 14 days of the renewal date) I hope I can get a refund (despite this being a renewal)as I have no use for the programme for the next year but can't find the answer to this question and am struggling with the help page.

Many thanks

Becky

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    October 12, 2018

    Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

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