Reinstalling Lightroom 5 - key will not get accepted

Forum|Forum|6 years ago
April 3, 2019
3 replies
1213 views

So I've had my MacBook Pro laptop crash hard on my and I've had to basically restart reinstalling everything from scratch, including Lightroom which I was able to copy over from one of my backups. Upon first opening Lightroom I was prompted to enter the key I har originally received and it was accepted, however, then I got a pop up telling me to update to the newest version, which I did, only to have that program asking for the key poping up again. However, this time it wouldn't accept my key, instead telling my key is not valid. I've tried all the steps of reisntalling lightroom, deleting certain files etc. to no avail.

The exact error message is: The entered serial key is invalid. Please try again. If you keep receving this error contact support. (translated from german)

Frankly I'm out of ideas and I'm getting more and more annoyed. Please help.

MacBookPro OSX Mojave

Lightroom 5 (.7.1) (Swiss (German))

reinstall lightroom 5

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

It seems I can't edit the support request as it has been closed and marked as resolved already. How can I open it again? Or do I need to make a new support request?

My apologies, Nick, it does appear the case moved to resolved after I first reviewed it. Please open a new support case at Contact Customer Care as only our chat support team will be able to provide a new serial number, if necessary.

NickArtPhotographyAuthor

Participating Frequently

I have sent you a PM with the requested information.

Don't worry, I'm not about to fall for some rather stupid fraud.

Jeffrey_A_Wright

Community Manager

Ok, thanks for the confirmation, Nick. The serial number is valid. If you have already completed the five solutions listed in Error: "The serial number is not valid for this product" | Adobe Creative Suite then please update your current support case to request a new Lightroom 5 serial number. There have been some reports that the Lightroom 5.7.1 installation files do not accept all Lightroom 5 serial numbers. If you have already implemented the solutions in Error: "The serial number is not valid for this product" | Adobe Creative Suite then this will be your next step.

You can use the process listed in View Adobe Support cases to update support case ADB-6560559-S4S4. I would also recommend referencing this public forum discussion.

NickArtPhotographyAuthor

Participating Frequently

It seems I can't edit the support request as it has been closed and marked as resolved already. How can I open it again? Or do I need to make a new support request?

Jeffrey_A_Wright

Community Manager

NickArtPhotography, the current error may be occurring due to the method you used to transfer Lightroom to this computer. In general, we recommend reinstalling Adobe applications and not copying or recovering them from a backup. The current rejection of the serial number is likely due to a corruption of the licensing files during the recovery. To resolve the current error, please complete the steps listed in solution two in Error: "The serial number is not valid for this product" | Adobe Creative Suite to remove the activation database files.

If you do need to implement solution three, then you can find a fresh copy of the Lightroom 5.7.1 installation files at Download Photoshop Lightroom . The installation files available are for Lightroom 5.7.1, so there will be no need to update Lightroom once installed.

Please update this public discussion if you continue to encounter errors, or have any questions.

NickArtPhotographyAuthor

Participating Frequently

Hi Jeff

Thanks for your answer. I have indeed already found that page when I googled the issue and tried all three steps (twice now) with no success.

Keep in mind the only time Lightroom worked correctly was directly after I copied it from the backup and before I updated it to 5.7.1. So sadly that didn‘t solve the issue (

Cheers

Nick

Jeffrey_A_Wright

Community Manager

Thanks for the update, Nick. I reviewed the e-mail address you used to post to this public forum discussion and it appears that you interacted with our support team yesterday in case ADB-6560559-S4S4. Are you still receiving the message that the Lightroom 5 serial number is not being accepted by the Lightroom 5.7.1 installation files or is the error is still not resolved?

If you still experiencing problems then please start by registering your Lightroom 5 serial number using the process listed in Find your serial number . I did not see Lightroom 5 as one of your registered software titles, Nick. Registering your serial number will help verify the serial number is valid and protects your purchase.