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Eurene
Participant
August 5, 2019
Question

Serial key not working for Creative Suite 6

  • August 5, 2019
  • 2 replies
  • 1643 views

I reinstalled computer recently and tried to install Adobe Creative Suite 6 Design & Web premium from my CD. For some reason, my serial key won't work. Product is registered since 2013 on my Adobe account - and I copied the key from there to make sure it's correct. It's been working correctly until now. Any chance to help with it? I can't work without it, which is frustrating as you can imagine.

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2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 5, 2019

Eurene, sorry to hear that you are facing problems installing Creative Suite 6.  I reviewed the serial number registered under your account, and you do have a valid educational license for Creative Suite 6 Design and Web Premium for Windows.  What is the specific error message that you receive when you attempt to reinstall?

E
EureneAuthor
Participant
August 5, 2019

Thank you for responses!

I managed to contact help app on your site (this post came to be as initially, it didn't want to load at all). I'm for sure using the accurate install file as it's a default autorun from a CD that the key is assigned to. I got an installation file from your help, so hopefully, it'll work.

The message is in polish (as it is a polish version of the program), but it's a default 'this key is invalid'.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 5, 2019

Ok, if you are using the installation files, that were provided with your purchase, then the serial number will be accepted.  If you continue to face problems, then make sure to delete the activation database files, that are referenced in solution two of Error: "The serial number is not valid for this product" | Adobe Creative Suite .

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 5, 2019

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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