Software Issues

Question

Hello, I am a student and have a student account for creative cloud for which I am charged $20 per month. However, I can not launch Illustrator because the program keeps prompting me to buy Illustrator. Please advise how to correct this issue.

Jeffrey_A_Wright · Answer

Jhize, please see https://helpx-internal.corp.adobe.com/content/help/en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for information on how to resolve the connection error that is preventing the membership being seen by the computer.

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